Hi there, on this page you will discover more details on how to subscribe to EPE Online and the tools you'll need to be able to read the magazine, plus other frequently asked questions.
(If you have any questions or problems that aren't covered here, please email us at Support)

Topics covered on this page are:

• Adobe Acrobat Reader
• Supported Platforms
• Download Problems
• Download Problems (can't see current issue)
• Subscribing to EPE Online
• Downloading and Reading EPE Online
• Faxing your order or paying by Check or Money Order
• Terms and Conditions

The key point is that each issue is delivered as a Adobe PDF file, and it's your responsibility to ensure that you have access to an appropriate utilities on your computer before you purchase the magazine.

• Go to epemag.com and click on the "Download" link then right-mouse click in the main window and select the refresh option - then see if you can see the latest issue.
• If the above doesn't work, then go to some other web site (any other web site), clear your browser's cache (see the instructions below), exit/close the browser, start the browser up again, and see if you can see the latest issue.
• If the above doesn't work, enter the following URL into your browser:
  https://ssl-052.vianetworks.net/epemag/buy_mag2.asp?Go=Logout
  This will force the system to go to the page for you to login. So login again using your EPE Online account number and password (the ones you were given when you first subscribed).

• If the above doesn't work, try using another browser (if you're using IE, try FireFox, Netscape, and vice versa)

• If you still can't see the current issue, please email us, and we'll see what we can do to sort it out.

Instructions for Clearing your Browser's Cache

To clear the memory caches in NETSCAPE Communicator (Netscape 4):

• Go to the EDIT pulldown menu and select PREFERENCES.

• In PREFERENCES, select the ADVANCED menu in the box on the left hand side of the PREFERENCES box. Open ADVANCED by double clicking on it.

• Select CACHE; the cache options will now appear in the left hand side of the preferences window.

• Press both the CLEAR MEMORY CACHE and CLEAR DISK CACHE buttons.

To clear your temporary files in INTERNET EXPLORER 4:

• Go to the VIEW pulldown menu and select INTERNET OPTIONS.

• In INTERNET OPTIONS, select the GENERAL tab in the menu box.

• In the GENERAL menu, press the DELETE FILES button.

To clear your temporary files in INTERNET EXPLORER 7

• Go to the TOOLS pulldown menu and select INTERNET OPTIONS.
• In INTERNET OPTIONS, select the GENERAL tab in the menu box.
• In the GENERAL menu, press the DELETE FILES button.

To clear your temporary files in AOL:

• Go to the SETTINGS pull down menu.
• In the Preferences Guide, select THE WEB and click on SET UP NOW
• In INTERNET OPTIONS, select the GENERAL tab in the menu box.
• In the GENERAL menu, press the DELETE FILES button

Click the one year subscription box and/or any back issue boxes, then click the "Buy EPE Online" button. This will take you to a new page where you can purchase your subscription online by credit card (Visa or Mastercard).

If you don't have a credit card or if you don't wish to subscribe online, you can purchase a subscription by Fax or by sending us a Check or Money Order.

As soon as you've completed your purchase, you'll be able to Download the appropriate issues to your computer. (Note that when you purchase a 12-month subscription, only the current month will initially be available - we'll inform you by email when subsequent issues are posted each month).

Alternatively, you may wish to download these issues at a later date (especially in the case of future issues in a 12-month subscription). In this case, when you click the "Download" link on our Home Page, you will either be taken directly to the download page or, in certain cases, you will be presented with a dialog that asks you to enter your account number and password.

When you enter your account number and password, you'll be taken to the same download page that you were presented with when you first purchased these issues.

The active hyperlinks on this page reflect the issues you can download at this time, while the white boxes indicate other issues that are available for you to purchase if you wish. (Note that the issues that are marked as purchased but don't have active links indicate those issues in a 12-month subscription that haven't been published yet).

We suggest that you create a directory called "EPE Online" somewhere on your system.

• Go to epemag.com and click on the "Download" link.
• If this is the first time you have accessed your account, or if you have recently cleared your internet cache the system will produce a pop-up window with the login fields. (Key in your account information) It may also put you directly into your account.
• If the above doesn't work, enter the following URL into your browser:
  https://ssl-052.vianetworks.net/epemag/buy_mag2.asp?Go=Logout This will force the system to go to the page for you to login. So login again using your EPE Online account number and password (the ones you were given when you first subscribed).

• Once you are in your account…To view or download an issue, simply click on the issue that you have purchased (marked with asterisk). There will be a brief wait, and a download notice will appear. Click on “here” in the sentence that states:

To view your issue in your browser, click here.

This will open a PDF window and the magazine will begin to load into the window  ( we suggest you do not interact with the magazine until it loads completely – may take up to 5 mins depending on your connection (Note: it may also appear to lock your browser until it is fully loaded).

• Once Loaded, you can read the magazine on-screen.

• If you wish to SAVE it to your disk (recommend doing this first before reading on-screen)– Simply use the Save button in Acrobat Reader which will open Save A Copy browser and you can store the file on your system.

Remember you are responsible for downloading, saving, and backing up your issues.

In either case all, you have to do is to print out the attached Order Form, fill it in, and either fax it to us (with your credit card details) or post it to us (with your check or money order). Please note that it's VERY IMPORTANT that you provide us with an ACCURATE email address so that we can email you back your EPE Online account number and password.

Upon purchasing an issue of EPE Online, you are granted permission to download that issue to one or more computers for your personal use. You are also granted permission to read the magazine on your computer and/or to print out a single copy for your personal use.

EPE Online is copyrighted material, and you may not email any portion of the magazine to any other person. Nor may you post any portion on a Web site or bulletin board, or otherwise distribute any portion of the magazine.